Customer agreement

This agreement is between you (the business ordering the website) and MO Studio Co. (“we”, “us”), a business based in Florida. You accept it by checking the box at checkout and placing your order.

1. What you’re buying

A Template Website: one of our designs, set up with your business information, logo, colors, photos and services, plus any extra pages ($49 each, or $199 for five), Design touch-up ($150) or Online booking setup ($100) you order. Anything else, such as new features or custom work, is quoted separately, in writing, before it starts.

2. Your content, review and launch

We start once we have your answers and photos. Two rounds of changes before launch are included; more are $49 each. We launch your site after you approve it, and by approving you confirm its content is accurate. Timelines are estimates. If we’re waiting on your content or your review for more than 60 days, your order is put on hold; contact us any time to pick it back up.

3. Payment

Setup is $299 ($249 during a launch offer, for orders placed before it ends), plus any add-ons, paid in full at checkout. Sales tax is added where it applies. By accepting this agreement, you authorize us to charge the card you save at checkout for Website Care each month as described in section 4, until Website Care is canceled.

If you have a problem with a charge, please contact us first. If you dispute a charge with your card company instead, we may pause your website and services until it’s resolved.

4. Website Care

Every site launches on Website Care, which includes hosting, maintenance, support and two small updates a month. Small updates are minor changes to existing website content, such as updating text, business hours, contact information, services or prices, or replacing existing photos. They don’t include new pages, redesigns, new functionality, custom development or substantial changes to the website’s structure; those are quoted separately. Unused updates don’t carry over to the next month, and extra small updates are $25 each.

Billing starts at launch. The rest of your launch month is charged right away (prorated), then $79.99 is charged on the 1st of each month, plus any sales tax. We won’t raise the price before your website is yours (section 5), and after that we’ll give you 30 days’ notice of any price change.

5. Owning your website

Your website becomes yours after 12 full monthly Website Care payments: the charges on the 1st of each month, starting the month after launch. The prorated charge for your launch month doesn’t count as one of the 12. For example, if your site launches on October 20, October is prorated, and your 12 payments are November 1 through October 1 of the next year. Months with a discount, or free, count too.

You may cancel before then without owing the remaining payments, but the website won’t transfer to you (section 7). You can also pay the remaining payments early to own it sooner. Once it’s yours, Website Care continues month to month at $79.99 until you cancel.

Your logo, photos and text are always yours. Owning the website means its files, content and a copy of its code. Our reusable templates and tools remain ours; once you own your website, you get a permanent, royalty-free license to use and change them for your own business’s website, but not to resell them or build websites for others.

6. Your domain

Website Care includes one domain costing under $15 a year, registered in your name, or we connect a domain you already own. We give you the transfer code free whenever you ask.

7. Canceling

Cancel by email or text. When Website Care ends, so do hosting, updates and support.

Before your website is yours, canceling stops future payments, and the website is taken offline and may be deleted after 30 days. Your logo, photos, text and domain stay yours.

After it’s yours, you keep it: on request we send you its files, code and your domain transfer code, free. Moving it to another host, and fixing it after you or someone else has changed it, aren’t included and are billed hourly.

8. Late payments

If a payment fails, we retry and let you know. After 14 days unpaid, the site may be taken offline; after 30 days, Website Care may be canceled as in section 7.

9. Refunds

Setup is refundable only if you cancel before work begins. Website Care payments are not refundable once that month has started.

10. Your content

You confirm you have the right to use the logo, photos and text you send us, and that your information is accurate. Don’t send images you found online unless you have permission to use them. You’re responsible for what your site says about your business. We may decline or remove content that is illegal or that you don’t have the rights to. While you’re on Website Care, we make the changes to your website; if you or someone else changes its code, fixing that is billed hourly.

11. Third-party services

Your website may use third-party services such as booking platforms, payment providers, analytics tools, domain registrars and other integrations. We aren’t responsible for their availability, pricing, policies, account decisions or service interruptions, and any fees they charge are yours. If one changes or stops working, we’ll help reconnect it when that’s a small update; switching to a different service is quoted.

12. Liability

We don’t guarantee uninterrupted service, search rankings or results. To the extent the law allows, we aren’t liable for indirect losses such as lost profits, and our total liability is limited to what you paid us in the 3 months before a claim.

13. Discontinuation of service

We may discontinue Website Care or stop offering our website services by giving you at least 30 days’ notice. If we do, we’ll give you a copy of your completed website files and code, with reasonable instructions for moving the website to another hosting provider, and any domain transfer information we control. You won’t owe any remaining Website Care payments, and no further Website Care charges will be made after service ends.

If this happens before you’ve made the 12 payments normally needed to own your website, you still receive the completed website and the same permanent license described in section 5, at no extra cost.

After the transfer, you’re responsible for hosting and maintaining the website and for any third-party costs needed to keep it online. We aren’t responsible for the website after our service ends.

14. Ending and changes

We may end this agreement if you don’t pay or use the site for anything illegal. We may update this agreement with 30 days’ notice by email; the version you accepted, with the prices you accepted, is recorded with your order. This agreement is governed by Florida law.

Questions

Email hello@mostudioco.com or call or text (863) 563-1516, before or after ordering, and we’ll help.